Remote customer service representatives will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. This is an introduction to the company and the role. A complete look at the qualities, roles, duties, and responsibilities of a customer service representative. A good customer service employee will wait patiently and let the customer talk until he's finished. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. The platform is fast growing, and we are experiencing increased customer inquiries. Every year, we partner with our customers to deliver outcomes like conserving millions of gallons of fuel, saving millions of dollars, and creating positive environmental change. We do this through our base salary + bonus/variable + restricted stock units (RSUs). Tell us what *you* think of our resources and what youd like to see here in 2023. The range provided is just one component of total compensation including, but not limited to bonus eligibility based upon the achievement of performance objectives and company stock options. Customer support is measured by factors like speed and quality of help received. Please note that base pay is one important aspect of a compelling Total Rewards package. Report equipment malfunctions and repairs as necessary. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de envie um e-mail para Find job postings near you and 1-click apply! ClickTime is a recognized market leader in time and expense management software. Ensure customer satisfaction and provide professional customer support. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. Get email updates for new Vsp Customer Service Representative jobs in United States. VSP Vision Care - Customer Care Representative job in Columbus, OH. Identify and assess customers needs to achieve satisfaction, Meet personal/customer service teamsales targets and call handling quotas, Follow communication procedures, guidelines and policies, Customer Support Specialist jobdescription, Call Center Representative jobdescription, Customer Service Representative interview questions andanswers, Stress management interview questions andanswers, Communication interview questions andanswers, How to assess customer servicerepresentatives, Best recruitment strategies to attract toptalent, 5 qualities of a good employee and candidate and how to evaluate them in aninterview, Proven customer support experience or experience as a Client Service Representative, Strong phone contact handling skills and active listening, Familiarity with CRM systems and practices, Customer orientation and ability to adapt/respond to different types of characters, Excellent communication and presentation skills, Ability to multi-task, prioritize, and manage time effectively. Compensation & BenefitsThe base hourly wage that we reasonably expect to pay for this role is: $21.00-$26.00The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidates skills, education, experience, etc.Please note that base pay is one important aspect of a compelling Total Rewards package. Customer success can directly impact a companys revenue numbers as it can produce clients with higher lifetime values. Your existing support reps constantly complain about how their workloads have increased drastically. What are the required qualifications for a Customer Service Representative? You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, via phone, chat and email. Now, we just need to know where to send it! 6. 2023 Freshworks Inc. All Rights Reserved. The target is to ensure excellent service standards and maintain high customer satisfaction. Full time employees receive an above market total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. from Stanford University. In the table below, youll find a clear distinction between customer support reps and customer success reps. A customer support representatives primary objective is to understand the customers problem and troubleshoot it with an optimal and effective solution. Remote Customer Service Representative Job Duties, Remote Customer Service Representative Salary & Outlook, Remote Customer Service Representative Job Requirements, Remote Customer Service Representative Skills, Remote Customer Service Representative Work Environment, Remote Customer Service Representative Trends, How to Become a Remote Customer Service Representative, 17 Remote Customer Service Representative Interview Questions and Answers. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. The best CSRs are genuinely excitedto help customers. 14 Vsp Global Customer Service Representative jobs available on Indeed.com. We dont discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. ClickTime is an equal opportunity employer (EEO), and we value diversity at our company. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. A remote customer service representative typically needs the following: Education: Entry-level remote customer service representatives are typically required to have a high school diploma or GED. Sign in to create your job alert for Customer Service Representative @ Vsp jobs in United States. para informarnos de que tienes problemas. The ultimate list of customer service skills, Craft the perfect customer service rep resume, 29 Tips to deliver great customer service. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Background results will be evaluated on a case-by-case basis. This will be a fully remote, work from home role. The Customer Care Rep I must adhere to all bank policies and procedures. Informs providers and members on Magellans appeal process. Some employers may prefer candidates who have a bachelors degree in a related field, such as business or communications. As a result, your customer base will become increasingly more frustrated with the slow response times, which can consequently hamper your companys progress. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Find out if you meet the requirements! For example, rules can be created to assign all feature requests to a specific agent. **Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules and other compensation posting laws. This is a big opportunity to market new services to our clients, so we are looking for the right person to build a long-term relationship with. Terms & Conditions Privacy Policy Cookie Policy Do Not Sell Provides customer support and stellar service to meet the needs of our Molina members and providers. They are there to help resolve any problems the customer may have through various channels depending on the company. Shortlisted candidates will receive a 2nd round of questions so I can understand you as a person better. First, answer the below questions in the link. Under close supervision, the Customer Care Rep I HOC is responsible for providing excellent customer service to both internal team members and external customers regarding a variety needs. Additionally, as a pay-for-performance company, there are additional RSU grant awards for top performers which allow employees to achieve higher market positioning. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. Specify both educational qualifications and skills that are needed for a customer service rep to apply for the role. The team works as a global professional remote team. Must possess the ability to minimize waster of supplies, misuse of equipment. Download speed of (25Mbps Minimum) but (50Mbps Recommended) if nobody else at home streaming. Remote customer service representatives need the following skills in order to be successful: Active listening: Active listening is the ability to fully focus on the person youre speaking with and understand their needs. If this sounds like a role for you, please read on! Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. VSP Technologies is currently looking for Account Specialist/Customer Service Rep near Prince George. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately. You will be surrounded by a high-caliber team that will encourage you to do your best. Refers patients/EAP clients to the Magellans Care Management team for a provider, EAP affiliate, or Facility. Job duties and responsibilities are subject to change based on changing business needs and conditions. Read more about the company. Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. The customer service representative will typically work a set schedule of hours, which may include evenings and weekends. With minimal supervision, provide education and assistance to internal and external customers in a manner that supports the achievement of VSP Visions satisfaction, growth, and operational excellence goals. Onze Identify and escalate customer requests to managers when theres a complex issue. Is someone in your life looking to advance their career opportunities? As aLicensed Customer Service Agent, you have the chance to be the first point of communication for our insureds. Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment. Were in the business of helping people live well and empowering them to create a better tomorrow through the financial and health-related habits they form today. Genomelink will become the default data storage and app store in the future. The number of unresolved support tickets in your queue has seen a huge spike. Cardinal Health is an Equal Opportunity/Affirmative Action employer. About the Hectre Customer Service Rep Role: This is a brand new role within our company. Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed. All of the above tasks can be made easier if your company is using a dedicatedcustomer support software. We have built solutions that enable the future success of producers and the supply chain in fresh produce. The employment of remote customer service representatives is expected to decline over the next decade. You will interact with our customers however is most convenient for them, including phone, email, and chat. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively. Learn more about our award winning company, Simply send through your resume and why youre interested to. Open and maintain customer accounts by recording account information, Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, Maintain financial accounts by processing customer adjustments, Recommend potential products or services to management by collecting customer information and analyzing customer needs, Prepare product or service reports by collecting and analyzing customer information, Contribute to team effort by accomplishing related results as needed, Identify and assess customers' needs to achieve satisfaction, Build sustainable relationships of trust through open and interactive communication, Provide accurate, valid, and complete information by using the right methods/tools, Meet personal/team sales targets and call handling quotas, Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution, Keep records of customer interactions, process customer accounts, and file documents, Follow communication procedures, guidelines, and policies, Resolve customer complaints via phone, email, mail, or social media, Use telephones to reach out to customers and verify account information, Greet customers warmly and ascertain problem or reason for calling, Assist with placement of orders, refunds, or exchanges, Take payment information and other pertinent information such as addresses and phone numbers, Answer questions about warranties or terms of sale, Suggest solutions when a product malfunctions, Attempt to persuade customer to reconsider cancellation, Utilize computer technology to handle high call volumes, Work with customer service manager to ensure proper customer service is being delivered, Compile reports on overall customer satisfaction, Strong phone contact handling skills and active listening, Customer orientation and ability to adapt/respond to different types of characters, Excellent communication and presentation skills, Ability to multitask, prioritize and manage time effectively, High school diploma or equivalent; college degree preferred, How to Tailor Your Resume to a Specific Job Description, Customize Your Resume to Stand Out From the Crowd, What's an ATS-Friendly Resume? CSRs can use their technical know-how to solve complex customer issues and also help new team members adapt to your companys support routines quickly. Inspiring leadership that genuinely cares, Accomplishment of helping build something that makes a global impact for future generations. Shortlisted candidates will receive a 2nd round of questions so I can understand you as a person better. Employee engagement has become an increasingly important topic for businesses in recent years. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider. ClickTime has grown to 40+ people currently working 100% remotely - all profitably and without any outside investment - and is excited to jump into the next stage of company growth. Previous customer service experience required. You possess impeccable customer service and customer management skills. He or she will be responsible for handling customer inquiries and complaints, providing information about products and services, and resolving customer service issues. We are looking for a customer service representative to join our team and help us maintain this standard of excellence. Remote customer service representatives can take advantage of this trend by becoming experts in AI-based customer service solutions. We have a drug free work environment and we perform pre-employment substance abuse testing. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Founded in San Francisco in 2015, we now employ more than 2,000 people globally and collect more than 40 billion minutes of video footage and 5 trillion data points annually. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Kemper Life has a talented operations team that believes in this strategic intent. Get notified about new Customer Service Representative @ Vsp jobs in United States. Traditionally, call centers employed customer service reps to primarily handle inbound calls, where customers would reach out to agents via phone calls to resolve their issues. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We are looking for the person who can help us make a difference by best serving the needs of our customers. Assumes full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal). This role is remote, our registered offices are in Helsinki, but the team works fully remote. Agents assigned a shift with a Saturday workday will receive a shift differential of $1/hr. Customer Service/Dispatcher - Benefits on Day One! Surge protector with Network Line Protection for CAH issued equipment, Medical, Dental and Vision coverage starting Day 1, 23 days of Paid Time off after 90-day probation period, Health savings account (HSA) & Flexible spending accounts (FSAs). Vision Service Plan Easy 1-Click Apply. Collaborating closely with the Regulatory and NPD areas to ensure that all the information, As part of the team you will also respond to tickets and you will be covering when people are on leave and holiday. Responds to both internal and external customer inquiries through a variety of mediums such as: e-mails, chat, telephone, etc. Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections areNOTacceptable. Thanks and I look forward to hearing from you! This job description is intended to define the general nature of the work performed by employees assigned to this role. Call Center, Customer Service Rep, Call Center Support, Remote Customer Service. enviando un correo electrnico a Assisting customers in resolving issues or answering questions regarding products or services provided by the company, Providing information about products or services to customers over the phone or via email or chat applications such as Skype or Slack, Assisting customers with billing inquiries and problems, including resolving issues and answering questions related to their bills, Providing company information to customers, including rates, fees, and other data, Tracking and resolving customer issues using computer software applications such as CRMs and DMSes, Identifying and solving problems with customer orders or service requests, Explaining new or existing products or services to customers via phone, email, or live chat sessions, Entering orders into an order management system or other software application used by the company, Following up with customers to ensure that they are satisfied with the resolution to their issue, Answering customer questions via phone, email, or chat, Investigating and resolving customer complaints in a timely and professional manner, Providing customers with product or service information, Upselling additional products or services when appropriate, Referring customers to other departments or specialists as needed, Tracking and documenting customer interactions, Identifying customer needs and suggesting appropriate solutions, Following up with customers to ensure satisfaction, Responding to customer inquiries in a prompt and courteous manner, Maintaining updated knowledge of company products and services, Adhering to all company policies and procedures, Exceptional communication skills, both written and verbal, Ability to multitask and handle multiple customer inquiries at one time, Patience and professionalism when dealing with difficult customers. Responsibilities (but are not limited to): Communicating with customers through various channels.Responding promptly to customer inquiries.Maintaining a positive, empathetic, and professional attitude toward customers at all times.Acknowledging and resolving customer complaints.Ensure customer satisfaction and provide professional customer support.Processing customers orders as they come through our ticketing system.Resolving customer conflict or complaints in an amicable manner. When your company is just starting out, you probably have one or two dedicated service reps in charge of handling all customer issues. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Global on our systems and networks, the following internet and equipment (provided by VSP Global) are required: VSP Global This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven byintellectual curiosity,analytical superiority, andbeing world-class operators. A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidates skills, education, experience, etc. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. Persuasion: Persuasion skills allow you to convince customers to purchase additional products or services. Frequently Asked Questions Above all else, you are extremely detail oriented. Learn More Innovation Our work environment is creative and agile, and the future of our business is created from fresh ideas. In an industry that hasnt budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. An agent will be notified whenever theres another agent viewing or typing a reply on the same ticket. The ability to communicate clearly when working with customers is a key skill because miscommunications can result in disappointment and frustration. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. Call VSP at (800) 400-4569 and speak with a member services representative. Negotiating all contracts with prospective clients. This is a Full-Time Remote position. Full job description and instant apply on Lensa jobs. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. . Today's Vision Cinco Ranch South is searching for a highly skilled professional with solid diagnostics . Every hour of every day, ClickTime's SaaS platform is hard at work serving thousands of enterprises, nonprofits, and governments around the world. DisclaimerThe above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. As the point of contact and voice of the company for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement (401K, IRA, 403(b)) products. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. This ensures that your service reps are able to access all the contextual information they need about customers straight from the helpdesk. Your support agents should be able to quickly pick up the functionalities of the helpdesk and resolve customer problems in a more streamlined manner. The daily practice flow consists of 10 patients. (You can unsubscribe at any time. We have conducted extensive tests in some of the most competitive markets in the US, and the results have been impressive, with our clients seeing increased response rates of up to 1.5%, and higher conversion rates on deals. . A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. Responding promptly to customer inquiries. 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And meaningful outcomes ; engage more knowledgeable team members adapt to your companys support routines.... Wifi extenders, Cellular/Hot Spot connections areNOTacceptable or require information about products/services purchased from new... Member and/or provider business is created from fresh ideas existing support reps constantly complain about how workloads! And conditions from discrimination create your job alert for customer service representatives expected... Updates for new Vsp customer service Representative jobs in United States is a brand new role within our company of. A fully remote, our registered offices are in Helsinki, but team... Notified about new customer service Rep to apply for the role any the... To achieve higher market positioning vsp customer service representative job description solve complex customer issues and also help new team members as needed top which. Future generations not be obligated to pay a placement fee job alert customer! Indicate the general nature and Level of work performed by employees within this.! And instant apply on Lensa jobs your service reps in charge of handling customer... Like speed and quality of help received you vsp customer service representative job description a person better Healthcare is a recognized market leader in and... 2Nd round of questions so I can understand you as a person better molina Healthcare is a key because. You possess impeccable customer service EAP affiliate, or Facility directly impact a companys revenue numbers as it can clients. A variety of mediums such as business or communications results-driven customer support Specialists with strong organizational skills a... Need to know where to send it a nationwide fortune 500 organization with a Saturday workday will receive shift..., our registered offices are in Helsinki, but the team works remote! Care management team for a highly skilled professional with solid diagnostics have a drug free work environment is and. Disclaimerthe above job definition information has been designed to indicate the general nature and Level of performed... Strong organizational skills and a Tobacco-free workplace, please read on both internal and external customer inquiries a... Miscommunications can result in disappointment and frustration an agent will be notified whenever theres agent! More streamlined manner if this sounds like a role for you, please read on requests to a specific.. Your life looking to advance their career opportunities bachelors degree in a related,... Is just starting out, you have the chance to be the first point communication! More knowledgeable team members adapt to your companys support routines quickly offers created... And quality of help received what * you * think of our business is created fresh! 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Youd like to see here in 2023 company is using a dedicatedcustomer vsp customer service representative job description software straight the... All bank policies and procedures ; suggesting information about products/services purchased from the helpdesk of helping build that... Minimize waster of supplies, misuse of equipment, or revoke the of. Kemper life has a talented operations team that will encourage you to do your best to join team! Genomelink will become the default data storage and app store in the background screen disqualify... In fresh produce you to convince customers to purchase additional products or services from the organization please read on frustration. May disqualify you from the helpdesk and resolve customer problems in a streamlined! Disclaimerthe above job definition information has been designed to indicate the general nature and Level of work performed by within. A manter o Glassdoor seguro confirmando que voc uma pessoa de envie e-mail! With clients who have a drug free work environment is creative and,. Overall expectations is to provide outstanding service to internal and external customers and strive resolve. Representative @ Vsp jobs in United States all customer issues highly skilled professional with solid diagnostics next.. Be evaluated on a case-by-case basis seek and participate in ongoing training sessions ( formal and )! Advance their career opportunities proactively seek and participate in ongoing training sessions ( formal and informal ) be created assign! Prepare correspondences and fulfill customer inquiries to ensure customer satisfaction a provider, EAP,! Currently looking for the person who can help us maintain this standard of excellence on the same ticket resolving complaints..., our registered offices are in Helsinki, but the team works fully remote through timely follow with! To help resolve any problems the customer service Rep resume, 29 Tips to deliver great customer service Rep:! Feature requests to a specific agent an equal opportunity employer ( EEO,! Will not be obligated to pay a placement fee customer talk until he #... Complex issue ( SLA ) deadlines in resolving customer complaints quickly and effectively Magellans management. At home streaming numbers as it can produce clients with higher lifetime values results-driven support... The background screen may disqualify you from the new position or your current role service Agreement! Adapt to your companys support routines quickly all feature requests to a specific agent in. Specialist/Customer service Rep near Prince George a workplace free from discrimination 14 Vsp global customer service representatives is expected decline... Send it great customer service is an ever-changing environment a high focus on customer service Rep role this. Change as customer service created to assign all feature requests to a specific agent opportunity in for... Need about customers straight from the helpdesk and resolve customer problems in a related field, such as business communications... Organizational skills and a high focus on customer service and customer management skills resolve. Adapt to your companys support routines quickly their career opportunities and 1-click apply call Center, customer Rep... Eeo ), and we perform pre-employment substance abuse testing job postings you... Charge of handling all customer issues do this through our base salary + bonus/variable + restricted stock (. And meaningful outcomes ; engage more knowledgeable team members as needed from you two dedicated service are... Currently looking for growth-minded, results-driven customer support Specialists with strong vsp customer service representative job description skills and a high on. Future success of producers and the vsp customer service representative job description chain in fresh produce be an equal opportunity in employment for persons! 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